Teraco is the first provider of resilient, vendor neutral data environments in South Africa. Clients benefit from the cost savings and improved resilience of securely housing their information systems and networking equipment in a colocation facility purpose-built and operated to global best practice by an expert organisation with an absolute focus on data
IT Administrator – Gauteng
PURPOSE OF THE ROLE
We are seeking a skilled and motivated IT Administrator & Desktop
Engineer to join our IT team. The Engineer will be responsible for maintaining,
supporting, and optimizing our organization's desktop infrastructure. This role
involves working closely with end-users, troubleshooting hardware and software
issues, and implementing efficient desktop solutions. The ideal candidate
should have a strong technical background, excellent communication skills, and
a passion for delivering high-quality support services.
MAIN FUNCTIONS OF THE JOB
Desktop
Support
- Provide first
and second-level technical support for desktop-related issues
- Troubleshoot
hardware and software problems, identifying and implementing effective
solutions.
- Install,
configure, and maintain desktop systems and peripherals
Software
Deployment
- Manage software
installations and updates on desktop systems.
- Ensure
compliance with licensing agreements and company policies
Security
and Compliance
- Implement and
enforce security measures to protect desktop systems from threats
- Ensure desktop
configurations comply with security standards and policies
Documentation
- Maintain
accurate and up-to-date documentation for desktop configurations,
procedures, and issue resolution
Collaboration
- Collaborate with
other IT teams to address cross-functional issues and improve overall
system performance
- Work closely
with end-users to understand their needs and provide effective solutions
- Conduct regular
maintenance tasks, including updates, patches, and system optimizations.
- Ensure that
assets are updated on the asset list
- Comply to all
Teraco’s policies, procedures and work instructions
- Comply to all
information security policies and procedures and take initiative to
provide input to improve Information Security, based on the ISO 27002
guidelines and NIST Information Security best practices.
- Manage risks
associated with access to the information assets/systems.
- Once a month to
once every 6 weeks standby afterhours shift
Requirements
SKILLS REQUIREMENT
- Excellent
interpersonal relations.
- Excellent verbal
and writing skills.
- High attention
to detail imperative.
- Ability to
multi-task is essential.
- Able to perform
under pressure.
- Ability to adapt
to change.
- Ability to work
after hours when required
- Open to learn
and grow essential.
- Take
accountability and ownership.
- Rule following
QUALIFICATIONS AND EXPERIENCE
- Proven
experience as a IT Administrator or Desktop Engineer or similar role
- Strong knowledge
of desktop operating systems (Windows, macOS) and productivity software
- Experience in
SCCM preferred
- Strong
troubleshooting and problem-solving skills.
- Excellent
communication and interpersonal skills.
- Ability to work
independently and as part of a team.
- Certifications
such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator
Associate, MCSE, MCSA, MCIPT, or equivalent are desirable
- Drivers licence
and personal vehicle is required, as this role requires occasional travel
between the JHB sites, to support users.
Method of Application
Interested and qualified? Go to Teraco to
apply