IT Administrator Job in South Africa

Teraco is the first provider of resilient, vendor neutral data environments in South Africa. Clients benefit from the cost savings and improved resilience of securely housing their information systems and networking equipment in a colocation facility purpose-built and operated to global best practice by an expert organisation with an absolute focus on data

IT Administrator – Gauteng


We are seeking a skilled and motivated IT Administrator & Desktop Engineer to join our IT team. The Engineer will be responsible for maintaining, supporting, and optimizing our organization's desktop infrastructure. This role involves working closely with end-users, troubleshooting hardware and software issues, and implementing efficient desktop solutions. The ideal candidate should have a strong technical background, excellent communication skills, and a passion for delivering high-quality support services.


Desktop Support

  • Provide first and second-level technical support for desktop-related issues
  • Troubleshoot hardware and software problems, identifying and implementing effective solutions.
  • Install, configure, and maintain desktop systems and peripherals

Software Deployment

  • Manage software installations and updates on desktop systems.
  • Ensure compliance with licensing agreements and company policies

Security and Compliance

  • Implement and enforce security measures to protect desktop systems from threats
  • Ensure desktop configurations comply with security standards and policies


  • Maintain accurate and up-to-date documentation for desktop configurations, procedures, and issue resolution


  • Collaborate with other IT teams to address cross-functional issues and improve overall system performance
  • Work closely with end-users to understand their needs and provide effective solutions
  • Conduct regular maintenance tasks, including updates, patches, and system optimizations.
  • Ensure that assets are updated on the asset list
  • Comply to all Teraco’s policies, procedures and work instructions
  • Comply to all information security policies and procedures and take initiative to provide input to improve Information Security, based on the ISO 27002 guidelines and NIST Information Security best practices.
  • Manage risks associated with access to the information assets/systems.
  • Once a month to once every 6 weeks standby afterhours shift



  • Excellent interpersonal relations.
  • Excellent verbal and writing skills.
  • High attention to detail imperative.
  • Ability to multi-task is essential.
  • Able to perform under pressure.
  • Ability to adapt to change.
  • Ability to work after hours when required
  • Open to learn and grow essential.
  • Take accountability and ownership.
  • Rule following


  • Proven experience as a IT Administrator or Desktop Engineer or similar role
  • Strong knowledge of desktop operating systems (Windows, macOS) and productivity software
  • Experience in SCCM preferred
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, MCSE, MCSA, MCIPT, or equivalent are desirable
  • Drivers licence and personal vehicle is required, as this role requires occasional travel between the JHB sites, to support users.

Method of Application

Interested and qualified? Go to Teraco to apply