We love what we do. And are always on the
lookout for like-minded people who share our passion for conserving the
wilderness. Each job plays a big part in our shared purpose: to increase the
world’s wilderness, together. With operations in eight African countries, we
offer a wide array of life-changing career opportunities.
Intermediate Operations Specialist-Trade &
Media (Sandton)
PRIMARY PURPOSE
To fill a full operations role in the booking process, firstly as
a support to the Travel Designers but being the first line in relationships
with suppliers and administration of the entire backend of each booking made by
the journey designers. To secure the booking with all services providers
including travel designers accurately, efficiently, timeously and with zero
errors
Responsibilities
Develop
Stakeholder relationships by liaising with travel designers on all bookings in
an operational capacity and continuous communication with suppliers and
internal sales.
Keep all
booking information updated in the system ensuring Customer Relationship
Management (CRM) is continually up to date.
Reconfirm
all services as per the Wilderness Safaris Terms & Conditions
Keep
updated with all WS and AP product updates, as well as technology updates
Contact
suppliers in writing to confirm or cancel relevant services giving them all
special requirements
Maintain
booking file (electronically) which has been processed by the Travel Designer
Escalate
complaints that could negatively affect long-term relationships, to relevant
Managers
Feedback
to all properties where guests are due to travel to mitigate complaints down
the line
CANDIDATE PROFILE
Qualification:-
Matric
certificate – with maths (minimum standard grade or above)
Tertiary
certificate in Travel & Tourism/hospitality.
Experience:-
4-5
years’ experience at a Senior level.
Experience
in handling customer relationships and developing & promoting product and
services in the inbound travel industry.
Computer
Literate (Microsoft Office, Email, Teams, Internet browsers)
Proven
English literacy.
Working
knowledge of TourPlan and WISH or similar booking/operating system. Excellent
product and geographic knowledge on Southern & East Africa.
General
product knowledge on Southern and East Africa.
Personal
or educational travel experience advantageous
Skills:-
Excellent
communication skills in English, both written and oral
Excellent
attention to detail and accuracy in data capturing.
Foreign
language skills advantageous.
Personal Abilities:-
Team
worker, service and result oriented
Precise,
organised and good communication skills
Ability
to work under pressure without compromising accuracy.
Ability
to pace oneself and prioritise demands.
Team
worker and ability to interface with various departments.
Good
follow up skills.
Consistent
approach to quality and output.
Good
administrator and professional in all dealings.
Dedicated
to customer satisfaction and wanting to “go the extra mile”.
Self-starter
with high energy levels.
Method of Application
Interested and qualified? Go to Wilderness to apply
