We love what we do. And are always on the lookout for like-minded people who share our passion for conserving the wilderness. Each job plays a big part in our shared purpose: to increase the world’s wilderness, together. With operations in eight African countries, we offer a wide array of life-changing career opportunities.
Travel Designer - Owned Agencies - Senior
(Johannesburg Or Cape Town Based)
Primary Purpose
To generate and grow sales whilst maintaining required GP%, great
agent relationships and high-level customer service by offering world-class
itineraries to exceed agent & guests' expectations.
To
secure, cost and present product to the agent/guest accurately, efficiently,
timeously by creating inspirational luxury travel. Have an excellent knowledge
and good geographical understanding of all Southern and East African
destinations as well as day-to-day regional logistics.
Responsibilities:
Continuous
communication and excellent service delivery to agents at all times.
Build
relationships with owned agents based on trust and support, knowing their
business trends and guests needs, ad hoc attending relevant familiarisation
trips with agents (if and when required).
Keep
updated with all Wilderness Safaris (WS) and 3rd party product (AP), as well as
technology updates.
Attend
all WS and AP training on a weekly basis; this knowledge facilitates exceeding
expectations and accuracy in the booking process.
Quote
accurately and timeously keeping in mind our strategic and preferred AP and
upsell where possible to benefit both WS and the agent.
Measure
sales and GP% in conjunction with Sales, identifying variations and maintaining
good GP’s per booking.
Process
any additional changes/updates after confirmation to the itinerary.
All
required travel information to be obtained from the Agent and sent to the
Operations Specialist e.g. bed configuration, dietaries, ages of children,
group dynamics and any other additional information from the agent
Candidate profile
Qualification:
Matric
certificate – with maths
Tertiary
certificate in Travel & Tourism/hospitality.
Experience:
4-5
years’ East Africa experience at a senior level preferable.
Experience
in handling customer relationships and developing & promoting product and
services in the inbound travel industry.
Computer
Literate (Microsoft Office, email, Internet)
Proven
English literacy.
Working
knowledge of Tourplan and WISH or similar booking/operating system. General
product knowledge on Southern & East Africa.
Personal
or educational travel experience advantageous.
Excellent
attention to detail.
Skills:
Excellent
communication skills both written and oral, in English.
Foreign
language skills advantageous
Personal Abilities:
Able to
work in a changing environment, Creative, organised and good communication
skills.
Ability
to work under pressure without compromising accuracy.
Ability
to pace oneself and prioritise demands.
Team
worker and ability to interface with various departments and systems.
Good
follow up skills.
Consistent
approach to quality of output, service and result orientated.
Good
administrator and professional in all dealings. Dedicated to customer
satisfaction and wanting to “go the extra mile”.
Self-starter
with high energy levels.
Method of Application
Interested and qualified? Go to Wilderness to
apply
 Job in South Africa){kind=link}