Store Manager Job in South Africa

Store Manager - Birkenstock Hyde - Johannesburg Park



  • Maximise Sales by driving conversion
  • Set & communicate daily sales targets to everyone on the team including casuals. Report actual v target results three times during each day to all staff.
  • Focus the team on cross & up selling
  • Create relationships with podiatrists, running clubs & gyms in the area to generate sales
  • Grow Rewards program data base
  • Ensure all customer orders are accurately processed with one working day
  • Achieve gross margin targets

Team Management

  • Build a team environment through daily team meetings. Allocate tasks.
  • Recruit, lead and motivate the store team to maximise sales and provide exceptional customer service in line with Crocs standards
  • Drive conversion through traffic analysis & rostering
  • Master feedback process & provide monthly feedback to all team members
  • Develop the team through regular Tech, Customer Service, Loss Prevention, Podiatry and Sales training.
  • Develop the team by ensuring they complete the Rookie Pack in the prescribed time frame.
  • Follow up with all customers queries or requests within 24 hours always
  • Execute the months Mystery Shopping action items
  • Manage the appraisal process for all team members
  • Manage the induction process
  • Complete rosters and adhere to the staffing template
  • Complete weekly time sheets, & coordinate lunch breaks
  • Ensure all staff wear lanyards & the correct uniform/tech apparel


  • Minimise shrinkage & maintain accurate stock records in the POS system
  • Complete quarterly stock counts
  • Execute mark downs as directed
  • Run daily negative stock report and request relevant adjustments
  • Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system
  • Ensure storeroom is maintained with the top ten sellers at the front, & all product stored by line of business, gender & category to expedite floor replenishment
  • Run & action the daily inventory reports
  • Review the store sell through report. Remerchandise or adjust replenishment levels as required
  • Quarterly stock takes: This includes the planning of stock take and making sure all preparation is completed, signed off and filed.
  • Make sure all necessary paperwork for stock take is printed off, filed and sent through to the Regional Brand Manager.
  • Review the stock status and pending transfers report that gets sent out weekly. Follow up that appropriate investigation are getting done.
  • Complete OTB process weekly and order the relevant product to optimise stock levels
  • Maintain inventory at target levels for all categories & price points every week
  • Minimise shrinkage & maintain accurate stock records in the POS system
  • Process deliveries including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system


  • Ensure VM and windows comply with Birkenstock standards
  • Ensure the store is clean, no lights are out, change rooms are clear of product & that the music is appropriate
  • Open and close the store
  • Reconcile cash to end of day tender report & complete & sign the end of day banking book
  • Bank takings
  • Complete month end Stock Receipt report
  • Complete month end Sales report
  • Proactively manage controllable store expenses; discounts given, petty cash, stationery, phone, cleaning etc.
  • Ensure compliance with the operational health and safety policy

Month End

  • Prepare month end reports
  • Complete Return to Supplier report
  • Prepare sales report with budget variance explanations.
  • Grade 12 or Equivalent
  • 2 years’ experience in a similar capacity
  • Willing to work shifts
  • Valid Drivers’ Licence
  • Own Vehicle advantageous

Method of Application

Interested and qualified? Go to Ares Holdings to apply