Tracker South Africa was established in 1996 and currently connects over 1 million vehicles, making it the region’s dominant brand. To most people, Tracker is seen as a Stolen Vehicle Recovery (SVR) company, and while SVR is still at the core of our business, we have evolved significantly over the last 20 years.
Installations Supervisor – Randburg
Job description
- Ensure that the
technicians have a good understanding of the Company goals and strategy
- Ensure that the
technicians have a good understanding of the installation process
- Compile monthly
stats on customer service reports and report to the department manager.
- Ensure that new
information regarding methods of installing is communicated between your
team members
- Compile monthly
stats on recovery rate reports and report to the department manager
- Ensure that the
technicians follow the predetermined schedule in order to achieve maximum
productivity while delivering excellent customer service
- Ensure that the
technicians Liaise with scheduling with regards to installation address,
vehicle details, etc. in order to ensure integrity.
- Ensure that the
technician’s allocated jobs are completed at a rate of 100% or better.
- Liaise with
scheduling to ensure that the technician’s schedules are correct to
minimise cancellations and frustrations.
- Ensure that the
technicians have the necessary tools and test equipment.
- Ensure that the
technician’s vehicles are serviced and maintained to minimise breakdowns.
- Maintain a good
relationship with the scheduling supervisors to ensure that efficiencies
are met
- Compile monthly
stats on efficiency reports and report the department manager
- Ensure that
regular onsite visits are conducted on a regular basis to encourage
visibility toward the technicians.
- Disciplinary
procedures upheld and maintained.
- Tool check,
vehicle checks, and clothing and observe general good manners at a client
of the technicians.
- Vehicle
allocations and maintenance.
- Regular meetings
with scheduling to establish any shortfalls and technician area
allocations.
- Tech well-being
and ongoing support
- Assist with
project maintenance – oversee and report on ongoing status
- Maintain a good
relationship with Management – Installations and scheduling manager
- Maintain a
healthy relationship with the Supervisor: Installation Quality
- Compile monthly
report the department manager.
Minimum requirements
- Matric or
equivalent qualification is a must.
- Auto electrical
or mechanical trade qualification is an advantage
- 5-years minimum
tracking device installation experience
- 2-year minimum
supervisory experience
- Customer service
driven
- Possess sound
technical, fault-finding and analytical skills and knowledge relating
specifically to the electrical/electronic components of any type of
vehicle.
- Possess
excellent administrative and PR skills
- Possess
excellent organising and coordinating skills
- Possess the
necessary skills to deliver service excellence
- Computer
literacy (MS Office) is a prerequisite
- Possess
a coaching and mentoring training
Method of Application
Interested and qualified? Go to Tracker Connect (Pty) Ltd to apply
