Customer Service Assistant - Hey Dude - Cape Town
Key Responsibilities:
- Customer
Support: Serve as the main point of contact for Hey Dude customers,
addressing inquiries, resolving issues, and providing product information
and support via phone, email, chat, or other communication channels.
- Order
Management: Assist customers with order-related inquiries, including order
placement, tracking, cancellations, returns, and exchanges. Ensure
accurate and timely order processing and provide updates on order status.
- Product
Knowledge: Develop a comprehensive understanding of Hey Dude's product
offerings, including footwear, apparel, and accessories. Stay informed
about product features, benefits, sizing, and technical specifications to
provide accurate information to customers.
- Issue
Resolution: Investigate and resolve customer complaints or concerns
effectively and in a timely manner. Collaborate with internal teams, such
as logistics, sales, and quality assurance, to address customer issues and
provide appropriate solutions.
- Communication
and Follow-up: Maintain open and proactive communication with customers,
providing timely updates and resolutions to their inquiries or concerns.
Follow up with customers to ensure their satisfaction and build long-term
relationships.
- Returns and
Exchanges: Process customer returns and exchanges following Hey Dude's
policies and procedures. Provide guidance on return instructions, initiate
refunds or exchanges, and coordinate with the appropriate teams to ensure
seamless resolution.
- Customer
Feedback: Listen to customer feedback, collect relevant information, and
document customer interactions accurately. Provide feedback to the
management team regarding recurring issues, trends, and opportunities for
improvement.
- Policies and
Procedures: Stay knowledgeable about Hey Dude's customer service policies,
procedures, and guidelines. Adhere to established protocols and guidelines
while ensuring a positive and consistent customer experience.
- Product and
Service Education: Continuously update knowledge of Hey Dude's products,
services, and promotions. Participate in training programs and product
knowledge sessions to enhance customer service skills and expertise.
- Team
Collaboration: Collaborate with cross-functional teams, such as sales,
marketing, and warehouse, to resolve customer issues, provide feedback,
and contribute to a positive and efficient customer service experience.
AD Hoc duties:
- Respond to
emails and office correspondence
- Keep work area
clean and tidy
- Support the
mission, vision and core values of the company
- Meet prescribed
deadlines and targets
- Professional
interaction and liaison with customers, suppliers and employees at all
times
- Any other
reasonable and lawful ad hoc tasks or duties that may be required from
time to time.
Qualifications and Skills:
- High school
diploma or equivalent. Some college coursework or a degree in a relevant
field is a plus.
- Proven
experience in customer service, preferably in a retail or e-commerce
environment. Experience in the footwear or apparel industry is beneficial.
- Excellent
communication skills, both verbal and written, with a strong
customer-centric approach.
- Ability to
empathize with customers, actively listen to their concerns, and provide
appropriate solutions.
- Patience,
diplomacy, and problem-solving skills to handle challenging customer
interactions.
- Proficiency in
using customer service software, CRM systems, and other relevant tools.
- Strong
organizational skills with the ability to multitask, prioritize, and
manage time effectively.
- Detail-oriented
mindset with a focus on accuracy and attention to customer requests and
information.
- Positive
attitude, adaptability, and ability to work effectively in a fast-paced
and team-oriented environment.
- Flexibility to
work in different shifts, including evenings, weekends, and holidays, as
required by the customer service operation.
Method
of Application
Interested and qualified?
Go to Ares Holdings to
apply
