At our core, we hold the belief that employees serve as a reflection of a company’s values. This profound conviction drives us to prioritize the meticulous and thoughtful approach we take in the recruitment and placement process. Our team of consultants is not only highly knowledgeable but also deeply trained in their respective fields.
Temporary Service Advisor – Pinetown
Job Description:
Greeting
customers and assisting with queries.
Opening
of Estimates and Job cards for work to be done
Ensure
the Estimate goes to client via email and phone call go ahead is received
within 1 hour of booking or truck arrival
Consulting with mechanics, foreman or technical advisors regarding necessary repairs and possible alternatives to expensive repairs
Inform
client of campaigns available for their vehicle and upsell hours for
campaigns
Check and
confirm if vehicle is in warranty, truck is under service plan or maintenance
plan, and if the items to be done is covered in the plan or if the client needs
to be billed
Communicate
with parts department to ensure timeous availability of parts
Obtain
various order numbers and issue the go ahead to the Foreman and Technicians
Update
clients 4 hourly on the status of vehicles and prepare and cost the job cards
to be invoiced before the vehicle is released
Explain
all work done to client prior to collecting the vehicle and ensure all work is
covered or if there is additional work required
Control
the daily workshop workflow sheet. Send out by end of business day
Control
Workshop Efficiency report, hours allocated vs worked
Control
the gate pass book and company policies regarding vehicle movements ie No
vehicle leave without payment
Manage
and oversee the dealerships workflow and schedule between departments
Call
customers to advise them about service changes or vehicle pick up times
Maintain
positive customer relationships to ensure repeat business
Adhere to
all company policies
Send
payment Proof of Accounts and ensure the debtors is loaded and removed
Minimum Requirements
Matric
certificate
Relevant
training/qualifications as a Service Advisor
Code 8
licence
Minimum
1-2 Years’ experience as a Service Advisor
A strong
understanding of automotive technology and the automotive industry
Skills:
MS Excel, Power point, Word, EVOLVE
Able to
handle 20-25 job cards per day
Maintain
a maximum open WIP of 25 job cards
Excellent
customer service skills, interpersonal and communication expertise
Confident
and proactive approach – anticipates issues and requirements.
Method of Application
Interested and qualified? Go to SydSen Recruit to apply
