Temporary Service Advisor Job in South Africa

At our core, we hold the belief that employees serve as a reflection of a company’s values. This profound conviction drives us to prioritize the meticulous and thoughtful approach we take in the recruitment and placement process. Our team of consultants is not only highly knowledgeable but also deeply trained in their respective fields.

Temporary Service Advisor – Pinetown

Job Description:

Greeting customers and assisting with queries.

Opening of Estimates and Job cards for work to be done

Ensure the Estimate goes to client via email and phone call go ahead is received within 1 hour of booking or truck arrival

Consulting with mechanics, foreman or technical advisors regarding necessary repairs and possible alternatives to expensive repairs 

Inform client of campaigns available for their vehicle and upsell hours for campaigns 

Check and confirm if vehicle is in warranty, truck is under service plan or maintenance plan, and if the items to be done is covered in the plan or if the client needs to be billed

Communicate with parts department to ensure timeous availability of parts

Obtain various order numbers and issue the go ahead to the Foreman and Technicians

Update clients 4 hourly on the status of vehicles and prepare and cost the job cards to be invoiced before the vehicle is released

Explain all work done to client prior to collecting the vehicle and ensure all work is covered or if there is additional work required

Control the daily workshop workflow sheet. Send out by end of business day

Control Workshop Efficiency report, hours allocated vs worked

Control the gate pass book and company policies regarding vehicle movements ie No vehicle leave without payment

Manage and oversee the dealerships workflow and schedule between departments 

Call customers to advise them about service changes or vehicle pick up times

Maintain positive customer relationships to ensure repeat business

Adhere to all company policies 

Send payment Proof of Accounts and ensure the debtors is loaded and removed

Minimum Requirements

Matric certificate

Relevant training/qualifications as a Service Advisor

Code 8 licence

Minimum 1-2 Years’ experience as a Service Advisor

A strong understanding of automotive technology and the automotive industry

Skills: MS Excel, Power point, Word, EVOLVE

Able to handle 20-25 job cards per day

Maintain a maximum open WIP of 25 job cards

Excellent customer service skills, interpersonal and communication expertise

Confident and proactive approach – anticipates issues and requirements.

Method of Application

Interested and qualified? Go to SydSen Recruit to apply