Core Group represents some of the world’s premier professional and consumer technology brands in Sub-Saharan Africa. If you would like to join us and become a reseller, please contact us if you believe your company qualifies after consultation of the following information.
Sales Consultant, Retail - IStore Johannesburg
Position Summary:
The Sales Consultant is responsible for maximizing sales and
enhancing customer satisfaction by providing expert guidance and assistance
throughout the sales process. This role involves establishing and maintaining
relationship with customers, understanding their needs, and offering tailored
solutions. The Sales Consultant will be expected to stay updated on product
knowledge, market trends, and competitor offerings to provide accurate input
and recommendations to customers.
Responsibilities:
Customer Engagement:
- Engage and build
positive relationships with customers to understand their needs and
requirements.
- Provide
exceptional customer service by offering product knowledge, advice, and
assistance.
- Demonstrate a
thorough understanding of various products, features, and benefits to
effectively answer customer queries and make recommendations.
- Serve as the
primary point of contact for customers to ensure a seamless sales
experience.
- Maintain regular
follow-up and communication with customers to nurture ongoing
relationships.
Sales Management:
- Achieve sales
targets through effective lead generation, prospecting, and conversion
strategies.
- Develop and
implement sales techniques to increase customer interest and drive sales
growth.
- Collaborate with
the sales team to identify potential sales opportunities, market trends,
and customer needs.
- Conduct product
demonstrations and presentations to potential customers.
- Prepare and
present sales proposals, negotiate terms, and close deals.
- Monitor and
track sales activities, customer interactions, and market feedback for
reporting purposes.
Product Expertise:
- Continuously
acquire and update product knowledge, including features, benefits, and
competitor offerings.
- Conduct regular
research on market trends, customer preferences, and competitor activities
to provide accurate and up-to-date information to customers.
- Identify
opportunities to enhance existing products or suggest new product ideas
based on customer feedback and changing market demands.
- Actively
participate in product trainings and ensure mastery of technical
knowledge.
Requirements:
Education
and Experience:
- Bachelor's
degree in business, marketing, or a related field is preferred.
- Proven
experience in sales or relevant customer-facing roles.
- Familiarity with
the sales process and techniques.
Skills and Abilities:
- Excellent
communication and interpersonal skills.
- Strong
negotiation and persuasion abilities.
- Customer-oriented
approach with a passion for providing exceptional service.
- Able to
understand and fulfill customer needs by recommending appropriate
solutions.
- Ability to work
independently and as part of a team.
- Proficient in
using CRM and other sales software/tools.
- Good
organizational and time management skills.
- Self-motivated
with a results-driven attitude.
- Adaptability to
changes and ability to thrive in a dynamic environment.
Additional Requirements:
- Availability to
work flexible hours, including evenings and weekends.
- Valid driver's
license and willingness to travel, if required.
Method of Application
Interested and qualified? Go to Core Group to apply