All right, all right - let’s cut to the formalities. Here's the deal. At Hollard, we get up in the morning to ensure people sleep better at night. Our job is to look after the stuff our customers love. In fact, 5 million people already trust us with their stuff. That's pretty big deal to us.
Monitoring and Tracking Clerk – Parktown
Role Objectives:
The
Tracking and Monitoring Clerk contributes to the organizational goals by
monitoring and tracking Regent Risk Service’s client vehicles.
Key Responsibilities:
- Vehicle tracking
and monitoring on multiple systems.
- delivering
extraordinary customer service as well as conscious about our customers
and their vehicle safety
- Accurate and
timeous communication and follow through on all events & calls
received
- Receive calls on
the emergency call and update the emergency call register spreadsheet (in
case of road
- incidents/accidents/breakdowns.
etc...)
- Ensure all your
administrative and shift duties are accurate and complete
- Excellent
listener, able to analyse and interpret information
- Capacity to
instil an ethic of quality and consistency in self and others
- Be responsible
for ensuring effective customer liaison interactions and dispute
resolution
Required Knowledge and Experience
- Query
resolution
- Basic knowledge
of tracking systems
- Advanced
computer literacy
- Customer service
- Must be
comfortable working shifts
- Good
communication skills
- Efficiency
- High EQ
- Perseverance
- Information
gathering & monitoring
- Attention to
detail
- Self-motivated
- Time management
Educational Requirements
- Grade 12 or an
equivalent NQF level 4 Qualification
- Previous
experience in the vehicle tracking industry will be an advantage
- Proficiency in
MS Office
- Must be able to
work shifts. Driver’s license and own transport advantageous
Method of Application
Interested and qualified? Go to Hollard Insurance to apply
