Monitoring and Tracking Clerk Job in South Africa

All right, all right - let’s cut to the formalities. Here's the deal. At Hollard, we get up in the morning to ensure people sleep better at night. Our job is to look after the stuff our customers love. In fact, 5 million people already trust us with their stuff. That's pretty big deal to us.

Monitoring and Tracking Clerk – Parktown

Role Objectives:

The Tracking and Monitoring Clerk contributes to the organizational goals by monitoring and tracking Regent Risk Service’s client vehicles.

Key Responsibilities:

  • Vehicle tracking and monitoring on multiple systems.
  • delivering extraordinary customer service as well as conscious about our customers and their vehicle safety
  • Accurate and timeous communication and follow through on all events & calls received
  • Receive calls on the emergency call and update the emergency call register spreadsheet (in case of road 
  • incidents/accidents/breakdowns. etc...)
  • Ensure all your administrative and shift duties are accurate and complete
  • Excellent listener, able to analyse and interpret information
  • Capacity to instil an ethic of quality and consistency in self and others
  • Be responsible for ensuring effective customer liaison interactions and dispute resolution

Required Knowledge and Experience    

  • Query resolution 
  • Basic knowledge of tracking systems 
  • Advanced computer literacy 
  • Customer service
  • Must be comfortable working shifts
  • Good communication skills
  • Efficiency
  • High EQ
  • Perseverance
  • Information gathering & monitoring
  • Attention to detail
  • Self-motivated
  • Time management

Educational Requirements    

  • Grade 12 or an equivalent NQF level 4 Qualification
  • Previous experience in the vehicle tracking industry will be an advantage
  • Proficiency in MS Office
  • Must be able to work shifts. Driver’s license and own transport advantageous

Method of Application

Interested and qualified? Go to Hollard Insurance to apply