All right, all right - let’s cut to the formalities. Here's the deal. At Hollard, we get up in the morning to ensure people sleep better at night. Our job is to look after the stuff our customers love. In fact, 5 million people already trust us with their stuff. That's pretty big deal to us.
Claims Specialist – Durban
Key Responsibilities
- Process all
claims over binder mandate. Evaluate and investigate all claims received
in order to prevent possible leakage to the company in the settlement of
claims. Management of outstanding claims on a monthly basis
- Process all
claims assigned within branch mandate - All claims received to be
registered within 24 hours of receipt Premium checks to be done. To
establish as accurately as possible the estimate to be retained by the
branch (allow variance of 5%). Claims finalised and cheque requisitioned
within 24 hours of final correspondence. . Ensure claims are paid in
accordance with policy cover. Identify multi claimants and bad
risks. Ensure that transactions are processed within delegated authority
limits and within set standards
- Provision and
adherence to claims guidelines and signed agreement
- Interpretation
and application of policy terms and conditions ensuring all validation
checks for claims referred
- Underwriters to
be advised of claims revealing adverse risk features as soon as they are
evident, and reinstate policies where applicable
- Detection and
management of fraud, dishonesty, misrepresentation
- Roll out of
Hollard procurement strategy
- Onboarding of
partners and partner training
- 48 hours turn
around – for everything
- Managing
rejections, ensuring fairness and diplomatic communication
Required Knowledge and Experience
- Sound
understanding of commercial and industrial short term insurance with at
least 5 years’ experience:
- Knowledge of
various policy wordings including commercial wording, business rules etc
- Knowledge and
application of Short Term products
- Knowledge of
insurance practices
- Knowledge of SA
insurance market and competitors
- Business
management skills
- Self-management
skills can organise work, space, time
- Good
communication skills including writing and presentation skills
- Relationship
management skills have the right approach with the right people
- Negotiation
skills internal & external
- Analysis and
interpretation of data pertaining to claims
- Demonstrate
common sense, self-motivation and discipline
- Well-presented /
representative of Hollands image
- Visibly
demonstrate the Hollard values
- Visibly
assisting Hollard being the best business insurer
- Sound knowledge
of MS Office including Word, Excel, PowerPoint, Outlook
- Career
orientated When required perform any other duties necessary for the
operational effectiveness of the company that is within your ability and
scope
Educational Requirements
- Matric
- NQF 5 Insurance
Qualification
- Ensure minimum
CPD points are obtained
Method of Application
Interested and qualified? Go to Hollard Insurance to apply
