All right, all right - let’s cut to the formalities. Here's the deal. At Hollard, we get up in the morning to ensure people sleep better at night. Our job is to look after the stuff our customers love. In fact, 5 million people already trust us with their stuff. That's pretty big deal to us.
Claims Manager
Role Objectives
This Claims Negotiator role will be responsible for managing
Branch claims assigned, within the branch mandate, within the set standards
required by the company thus contributing to the productivity of the claims
department. Maintaining the standards of the claims department thus enhancing
the image of Hollard, as well as ensuring technical aspects for claims
settlement are adhered to. Contribute to the growth and profitability of
Hollard and Ensure strong working relationship between all stakeholders
Key Responsibilities
- Technical
expertise: To evaluate and investigate all claims received to prevent
possible leakage to the company in the settlement of
- Customer
service: Maintain a high level of service to customers (internal and
external) according to service level agreements and within the service
standards as set by the
- Service to
brokers: Over and above normal claims processing duties such as technical
advice and other
- Effective and
timeous communication: Communicate in a professional manner with internal
and external parties and respond to queries within 24 hours
- Registration:
All claims received to be registered within 24 hours of receipt
Required Knowledge and Experience
- Good knowledge
of Commercial & Personal insurance with at least 5 years’ experience
- Claims
- Insurance
terminology
- Legal knowledge
prescription act, insurance act, FAIS
- Underwriting
knowledge ability to interpret policy wording, understanding how claims
information impacts on underwriting
- Basic risk
assessment knowledge understand the assessment process, with an ability to
appoint the right assessor
- Reinsurance and
treaties basic understanding
- Product
knowledge
- Basic financial
knowledge estimates, premiums, co-insurance
- FAIS compliance
Educational Requirements
- NQF 5 Insurance
qualification or equivalent
- RE 5 & FAIS
Compliant
Method of Application
Interested and qualified? Go to Hollard Insurance to apply
