About Hyundai Automotive South Africa in partnership with Motus Corporation will ensure that the needs of all our customers are met and that the highest level of service is provided. Hyundai SA will ensure that every aspect of the motor ownership experience is in place; from the purchase, to servicing and parts availability.
Warranty Clerk (Hyundai Kempton Park)
Specific Role Responsibilities
- Validate all
vehicle data on documentation before input .
- Review job
cards before costing for car shop, paint and panel
- Ensure correct
damage codes on all claims
- Attend to and
expediently finalise all claim queries
- Ensure parts
claim store is secure at all times
- Ensure parts
claim store is clean and tidy
- Ensure all
warranty parts are correctly tagged
- Ensure all
prescribed parts are sent to the supplier within specified times
- Process all
paint shop claims
- Liaise closely
with HASA warranty claims department to ensure continuity in claim
processing
- Ensure ordered
warranty parts are placed on back order listing
- Ensure continued
follow-up with outstanding warranty back order parts and customers
- Ensure customers
return for back-order warranty repairs
- Check vehicle
history and any previous warranty work
- Ensure the
vehicle is within the warranty parameter period
- Ensure correct
mileage recorded on the job card
- Ensure all
vehicles have been inspected and diagnosed by the Workshop
- Ensure warranty
part availability
- Ensure correct
part and part number is recorded on the warranty claim form
- Ensure required
authorisation is obtained before commencing with the repairs - DP or
Service Manager to authorise while waiting for final HASA authorisation
- Ensure that the
warranty policy is adhered to at all times
- Reconciliation
of all warranty job cards, invoices and warranty claim forms to a warranty
register
- Ensure all
warranty claim forms and invoices are submitted to HASA within 7 (seven)
days of completion of repair
- Follow up with
HASA that invoices have been received
- Ensure that job
cards are costed and invoiced immediately the repairs are completed
- Failed parts to
be destroyed as per the conditions laid out in the warranty policy and
procedures, unless otherwise instructed by HASAWhen requested, parts
required for inspection are to be sent to HASA
- Ensure that all
warranty job cards and invoices are signed by the customer
- Warranty filing
is to be maintained by chassis number
- Manual report of
warranty parts over 30 days to be kept for incentive purposes
- Reasonable
requests by Management outside your job description will be performed from
time to time
Qualifications and Experience
- Matric
- Over 2 years exp
in same or similar role
Method of Application
Interested and qualified? Go to Hyundai Automotive
South Africa to apply