Clicks Group is a retail-led healthcare group which has been listed on the JSE Limited since 1996. Through market-leading retail brands Clicks, GNC, The Body Shop and Claire's, the group has over 840 stores across southern Africa. Clicks Group is a leader in the healthcare market where Clicks has the largest retail pharmacy chain with over 620 in-store pharmacies
Store Manager - Clicks Lynridge Mall
Job Purpose:
To ensure the efficient operation of the store and service
excellence by leading and directing the store operations team in order to meet
sales, profit and compliance targets, leading to a competitive advantage
for the brand.
Job Objectives:
- To ensure the
achievement of the stores financial performance by driving and maximising
sales, tracking daily targets, weekly and monthly sales plans and
proactively taking appropriate action as required.
- To efficiently
manage and control all operational activities of the store, including
expenses, stock management, shrinkage, general housekeeping and
administration.
- To successfully
manage in-store execution of all visual merchandising, ensuring that
in-store presentation and promotional standards are maintained and that
the appearance of the store is in line with the brand image.
- To ensure
competent and motivated employees through effective selection, leadership,
management and on-going development in order to build capacity and
capability to meet current and future business needs.
- To adequately
schedule staff in line with the Group's labour policy and the relevant
labour model in order to ensure each department is fully and appropriately
staffed.
- To ensure all
administrative responsibilities are attended to in an efficient manner,
including ensuring weekly time and attendance and employee records are
complete and submitted to HR.
- To execute
customer service initiatives in store and take corrective action that
results in a great customer experience, drives customer loyalty and
achieves club card participation targets.
- To build and
maintain sound working relationships with relevant stakeholders (centre
managers, suppliers, DC’s) to ensure business objectives are achieved and
opportunities are maximised.
- To maintain an
awareness of customer trends, demographics and needs and monitor the
activity of local competitors in order to capitalise on opportunities.
- To drive
cohesion, consistency and integration between the store operation,
pharmacy and clinic teams.
- To drive a high
performing business culture that delivers employee affiliation, customer
satisfaction and shareholder value.
- To support the
Group’s vision to be the customer’s first choice health and beauty
retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Grade
12 (Maths 50% and English 50%)
- Essential: B.
Degree or Diploma in retail / finance management, pharmacy or related
(External applicants)
- Minimum 2 years’
experience in a store management role within a retail/FMCG store
operations environment or successful completion the Clicks Trainee Store
Management Programme
- Financial
management experience (budgets, profit and loss statements, financial
ratios, etc.)
Job Knowledge and Skills Required:
- Sound
understanding and application of financial management principles
- Strong
retail/FMCG background and understanding of merchandising and promotions
principles
- Knowledge of
stock, cost, risk and compliance management procedures
- Knowledge of
Customer service excellence
- Knowledge of
labour legislation and IR practices
- Knowledge of
competency based interviewing
- Sound managerial
skills
- Results and
target driven
- Planning and
organising skills
- Problem-solving
skills
- Strong customer
orientation
- Good
communication skills
- Computer
literacy
- Strong financial
acumen
Essential Competencies
- Leading and
Supervising
- Planning and
Organising
- Delivering
Results and Meeting Customer Expectations
- Entrepreneurial
and Commercial Thinking
- Deciding and
Initiating Action
- Working with
people
- Analysing
- Coping with
Pressures and Setbacks
Method of Application
Interested and qualified? Go to Clicks Group to
apply
