Clicks Group is a retail-led healthcare group which has been listed on the JSE Limited since 1996. Through market-leading retail brands Clicks, GNC, The Body Shop and Claire's, the group has over 840 stores across southern Africa. Clicks Group is a leader in the healthcare market where Clicks has the largest retail pharmacy chain with over 620 in-store pharmacies
Service Advisor - Clicks Burg Street
Introduction
To ensure service excellence at the point of sale by ensuring fast
and efficient customer service and point of sale (POS) operational activities.
Job Objectives:
- To efficiently
direct and control all operational activities at the point of sale in a
timely and efficient manner.
- To ensure the
effective and safe management of stock and cash, minimising shrinkage and
ensuring a high standard of general housekeeping and administration
- To ensure shop
assistant / cashiers are trained, competent, motivated and directed to
fulfill their duties whilst delivering service excellence at all times.
- To ensure
sufficient staffing of the shop assistant / cashiers in line with the work
schedule, company policies and labour legistation.
- To timeously and
efficiently resolve all customer queries in line with the Company's
policies.
- To drive the
promotion of the Clicks clubcard in order to ensure the achievement of
clubcard participation targets.
- To effectively
manage stock by enforcing security measures, cash controls, returns
policies and all other relevant administrative duties related to
minimising stock losses and maximising security procedures at the point of
sale.
- To deliver
superior customer service by acting as a brand ambassador, being visible
and offering a friendly and professional service.
- To support the
Group’s vision to be the customer’s first choice health and beauty
retailer by living and driving the company values.
- To maintain
updated knowledge on products, ranges, promotions and events in order to
provide the correct information to customers at all times.
Knowledge:
- Understanding
and application of financial management principles
- Retail/FMCG
background and understanding of merchandising and promotions principles
- Knowledge of
stock, cost, risk and compliance management procedures
- Knowledge of
customer service excellence
- Knowledge of
labour legislation and IR practices
- Knowledge of
competency based interviewing
Skills:
- Results and
target driven
- Sound managerial
skills
- Planning and
organising skills
- Problem-solving
skills
- Strong customer
orientation
- Good
communication skills
- Computer
literacy
- Numeracy skills
Competencies:
Essential:
- Leading and
Supervising
- Relating and
Networking
- Delivering
Results and Meeting Customer Expectations
Desirable:
- Following
instructions and procedures
- Working with
people
- Analysing
- Planning and
organising
- Coping with
Pressures and Setbacks
Minimum requirements
Education:
Essential:
- Grade 12
- Relevant
Retail/Business Management qualification (External applicants)
Desirable:
- Maths 50% and
English 50% at Grade 12 level
Method of Application
Interested and qualified? Go to Clicks Group to apply