Human Resource Generalist Job in South Africa

The vision of the FAIS Ombud is to be an independent, effective and trusted alternative dispute resolution office for complaints arising from the provision of financial services. Our mission is to promote consumer protection and enhance the integrity of the financial services industry by the fair and expeditious resolution of complaints, informally and free...

Human Resource Generalist

Job Purpose

  • To implement HR-related strategies and projects, manage Employee Life Cycle process, and provide General HR support to employees. The position reports to the Head of Human Resources.


  • Matric certificate. a Degree in Human Resources Management or equivalent. Skills Development Facilitator. 3-5 years’ experience in the Human Resources field. Sound understanding of HR policies and procedures and HR legislation. Understanding of how SETAs operate, including mandatory reporting requirements.

Key Performance Areas:

  • Providing support and guidance to managers and employees on HR processes, policies, procedures, and systems through various channels (face-to-face, telephone, email).
  • Full End to End HR Life Cycle including but not limited to (ER, Recruitment, On-Boarding, Off-Boarding, Talent Management, and Remuneration Principles)
  • Ensure skills development initiatives are prioritized and supported within the office, including the development of critical skills for the office and attend to statutory reporting.
  • Attend to the logistics pertaining to the arrangements of the induction program.
  • Provide training and support to line managers and on various HR systems.
  • Provide logistics support in relation to all organisational development initiatives within the office.
  • Attend to the recruitment, selection, and placement of graduates in line with the approved budget and APP targets and ensure compliance with the developmental plans of graduates.
  • Offer general guidance to managers on various employee-related processes.
  • Support the regular review and maintenance of Human Resources policies and guidelines and ensure sign-off.
  • Close monitoring of the Policies and Procedures register.
  • Advise line managers on the performance Management process, relevant development interventions, and tools (including templates).
  • Co-ordinate and support wellness initiatives for the office and provide reports as required.
  • Draft Human Resources Reports for review and approval by the Head of Human Resources, including statutory reporting.
  • Oversee various committees which fall within the Human Resources area.
  • Attend to other HR Projects and Initiatives for the office.
  • Attend to staff management requirements within the HR Office, Reception and Support services.

Other Key Competencies:
The applicant must demonstrate the following skills and attributes: Attention to detail. Team oriented assertiveness.

  • Good people skills. Analytical skills. Demonstrate customer service skills. Presentation and negotiation skills. Effective written and verbal communication skills. Ability to solve problems, design and execute projects. Ability to maintain a high level of confidentiality. Strong interpersonal/human relations skills. Ability to work independently as well as part of a team. Ability to operate a personal computer and proficient in the use of MS Office suite of products

Method of Application

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