Clicks Group is a retail-led healthcare group which has been listed on the JSE Limited since 1996. Through market-leading retail brands Clicks, GNC, The Body Shop and Claire's, the group has over 840 stores across southern Africa. Clicks Group is a leader in the healthcare market where Clicks has the largest retail pharmacy chain with over 620 in-store pharmacies
Assistant Store Manager - Moratiwa Crossing
Job Purpose:
To support the Store Manager in ensuring the efficient operation
of the store and service excellence by driving sales and building customer
loyalty in order to meet sales, profit and compliance targets, leading to a
competitive advantage for the brand.
Job Objectives:
- To ensure the
achievement of the stores financial performance by driving and maximising
sales through the execution of promotional activities and driving
cross-selling, up-selling initiatives and superior customer service across
the store team.
- To efficiently
execute all operational activities of the store, including expenses, stock
management, shrinkage, general housekeeping and administration.
- To successfully
execute in-store visual merchandising, ensuring the in-store presentation
and promotional standards are met and that the appearance of the store is
in line with the brand image.
- To support the
Store Manager in ensuring staff are motivated and directed to achieve
their targets and performance goals and effectively managed in the absence
of the store manager.
- To assist the
Store Manager in maintaining the work schedule on a daily basis in line
with the Group's labour policy and the relevant labour model in order to
ensure each department is fully and appropriately staffed.
- To execute
customer service initiatives in store that results in a great customer
experience, drives customer loyalty and achieves club card participation
targets.
- To attend to all
administrative responsibilities in an efficient manner, including ensuring
weekly time and attendance and employee records are complete and submitted
to HR.
- To support the
Group’s vision to be the customer’s first choice health and beauty
retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Grade
12 (Maths 50% and English 50%)
- Essential:
Relevant Retail/Business Management qualification (External applicants)
- Desirable:
Degree in Relevant Retail/Business Management
- Minimum 2 years’
experience in an assistant store management role within a retail/FMCG
store operations environment or successful completion the Clicks Trainee
Store Management Programme
- Financial
management experience (budgets, profit and loss statements, financial
ratios, etc.)
Job Knowledge and Skills Required:
- Understanding
and application of financial management principles
- Retail/FMCG
background and understanding of merchandising and promotions principles
- Knowledge of
stock, cost, risk and compliance management procedures
- Knowledge of
customer service excellence
- Knowledge of
labour legislation and IR practices
- Knowledge of
people management
- Knowledge of
competency based interviewing
- Numeracy skills
- Results and
target driven
- Planning and
organising skills
- Problem-solving
skills
- Strong customer
orientation
- Good
communication skills
- Computer
literacy
Essential Competencies
- Following
instructions and procedures
- Planning and
Organising
- Delivering
Results and Meeting Customer Expectations
- Working with
people
- Analysing
- Leading and
Supervising
- Entrepreneurial
and Commercial Thinking
- Coping with
Pressures and Setbacks
Method of Application
Interested and qualified? Go to Clicks Group to
apply