We are the only company in South Africa that partners with the South African Reserve Bank to collect all new banknotes and coins for distribution. We work closely with our four shareholding banks and customers Absa Group Limited, First National Bank, the Standard Bank of South Africa Limited and Nedbank Limited.
Quality & Compliance Manager
Purpose of the Position
- Continuously
work to improve SBV’s efficiency and profitability by reducing waste and
by coordinating investigations into centre level losses and incidents
within operations and make recommendations to prevent future losses and
incidents in accordance with SBV’s Policies and Procedures.
Key Performance Areas (KPAs)
Undertakes Business Improvement
- Take
accountability for operationalizing Lean Management and continuous
improvement regionally
- Responsible
and accountable for value stream mapping and production cell evaluation
- Responsible
for the development and implementation of operational excellence metrics
directly related to the scope of responsibilities, including improving
reporting processes.
- Collaborates
with leadership cross-functionally to ensure effective execution of
improvement projects and realization of EBITDA impact
- Responsible
for maintaining the Lean toolkit: value stream mapping, problem solving,
Kaizen, heijunka, fish bone analysis, etc through establishing and
supporting organizational structures including steering group/s and
working groups regionally
- Responsible
to provide post implementation reviews of all initiatives operationalized
to Senior management
- Responsible
for successful implementation of strategic projects and embedment of new
way of work post project completion.
Assist in managing and reducing Losses
- Participate
in Loss Forums at Centre Level for own region and participate in root
cause analysis and correction.
- Create and
implement changes to improve current processes and reduce costs
- Responsible
for maintaining quality control capabilities and quality standards as per
SARB requirements and the Quality Division
- Compile
reports for process monitoring for team meetings
- Provide
input and maintain the end-to-end process metrics.
- Take part
in ADHOC projects and benefits
- Active
participation of plans to reduce SARB and Business losses manuals and
standards
- Execute
SHEQ internal audits reports on findings, follow up on Corrective and
Preventative Actions and verify remedial actions taken in line with
management.
- Provide
SHEQ audit report to relevant stakeholders with regards to machine
statistics.
- Monitor
region performance by gathering relevant data and compiling statistical
reports and progress with recommendations for improvements to Quality
Assurance and HSSE Managers.
- Draw a
trend analysis of all above mentioned SHEQ assessments.
- Provide
risk mitigation inputs to prevent further occurrences of the same/similar
incidents.
- Monitor
end-to-end critical Quality Control Points in accordance with SOPs to
mitigate risk.
- Validate
that spot checks with HODs are conducted to ensure quality of services,
execution, and third-party consignments
- Review the
quality of all administrative functions including data quality and
escalate where necessary
Undertake Quality compliance process and
system management
- Lead major
OHS and Environmental Incident Investigation to determine route cause
- Perform
ad-hoc quality assurance inspections within own region with Q&L
Officers on processes and on final product and identify deviations from
quality standards.
- Assist the
relevant department where quality checks are not up to standard by
providing input into remedial actions and encourage line management to
implement actions
- Form part
of Risk Assessment teams in all centres of your region
Support Implementation of Improvement
processes
- Supports
business with continuity planning by providing direct consultation with
the Lean leadership teams regionally
- Collaborate
with Change Analysts to ensure the element of change management is
extensively covered
- Coach
Centre leaders to lead region under the Lean Operating System using
defined tools and methods driving continuous improvement activities and
results.
- Drive a
learning culture that embraces standardized work, information flow,
problem solving, strategy deployment and continuous improvement
- Provide
feedback at team meetings in terms of the regional progress of the
implementation of a lean culture
Maintain relevance of policies and procedures
documents thereby ensuring accuracy, adequacy, and control points
- Implement
and ensure control of documents (including Control of records) according
to legal compliance, ISO 9001
- Conduct
gap analysis assessment with Process Owners to ensure that each process is
documented and identify processes which are being carried out but no
supporting Policy and/or Procedure is in place, and which need to be
compiled.
- Support
the Process owners by obtaining the relevant information and then updating
the documentation. This includes follow up steps with regards to Process
Owners reviewing the updates and the sign off process.
Monitor Compliance to Regulatory body
Requirements
- Monitor
and control adherence to regulatory compliance for one’s allocated
division, providing visibility through reporting.
- Support
ESG innovations in your region
- Visible
SHEQ leadership in your region
- Consult
with Cash Centre management to resolve quality, production, and efficiency
problems.
- Collaboration
with regional SARB Inspectorate for ongoing monitoring of quality.
- Conduct
and ensure pre-inspections and facilitate SARB audits in collaboration
with the SARB stakeholders and management.
- Measure
product dimensions examine functionality and compare the final product to
the specifications. (i.e., SARB test boxes fit/unfit, materials handling,
random checks on products and processes)
- Provide
report to the line manager regarding final product findings.
- Provide
support to one’s allocated region(s), regarding adherence to regulatory
requirements (for example, SARB, etc).
- Actively
drive both focus and action on the legislation and regulations, to reduce
penalties for one’s allocated Region for example: - SARB Penalties - ISO -
ATM SLA Penalties - Service Penalties
People Management
- Provide
leadership to employees within SBV
- Creates a
conducive environment which translates into productivity and high morale
within SBV
- Leading
the focus on talent to instil value creation for high value contributors
- Preside
over disciplinary hearings on behalf of SBV in alignment with statutory
requirements and the policies & procedures of SBV
- Be an
advocate for SBV’s Talent Management Process
- Adhere to
legislative requirements, company policies and procedures in respect of
employment Health and safety practices
- In
relation to continuous improvement partner with Organisational Development
to identify and possibly develop applicable training material or
interventions that will provide future fit SBV employees.
Provide leadership to employees within the
organisation, creating a winning culture and high morale
- Lead as an
Ambassador and executor of Change
- Act as a
change management architect in periods of change to ensure continuity to
operations
- Effectively
communicate and embed new processes and procedures as they occur
addressing or escalating matters / concerns to the SME’s (subject matter
experts) when required
- Facilitate
the necessary presentations, workshops or forums in order to ensure
consistent and accurate communication is given across one’s centre/s
Drive the organisation culture
- Drive the
department’s values while inspiring confidence and generating excitement,
enthusiasm and commitment towards the mission
- Be an
advocate for SBV’s Transformation and BBB-EE initiatives to ensure
sustainable alignment to the company scorecard
- Provide
leadership to employees within the organisation, creating a winning
culture and high morale
- Initiate
and lead a culture of performance driven output through shared purpose
vision and values
Requirements
Minimum Requirements:
Work Experience
Internal:
- 5 years’
experience within the SBV Operations or Support Functions of which:
- 2 years
has been at a supervisory or management level
- 2 years'
experience in managing / leading projects including being a change agent.
- Exposure
to Quality and SHEQ management activities an advantage
External:
- 4 Years
Lean Implementation / Continuous Improvement experience/ Quality
Management for a medium to large nationally based organisation
- Strong
background in change management required
Both:
- In depth
knowledge of Continuous Improvement tools and Lean tools: (Advantageous)
Minimum Requirements: Education
Internal:
- Grade 12
and meet the min work experience requirement for internal
External:
- National
Diploma/Bachelor’s degree is required, BS in Mechanical Engineering,
Industrial Engineering or a related field is preferred OR
- Diploma in
Quality Management/ Health and Safety/ Environmental Management or
similar: (Advantageous)
- Certification
in ISO 9001:2015, ISO 14001 and ISO 45001: (Advantageous)
Method of Application
Interested and qualified? Go to SBV Services (Pty) Ltd to apply