Quality & Compliance Manager Job in South Africa

We are the only company in South Africa that partners with the South African Reserve Bank to collect all new banknotes and coins for distribution. We work closely with our four shareholding banks and customers Absa Group Limited, First National Bank, the Standard Bank of South Africa Limited and Nedbank Limited.

Quality & Compliance Manager

Purpose of the Position

  • Continuously work to improve SBV’s efficiency and profitability by reducing waste and by coordinating investigations into centre level losses and incidents within operations and make recommendations to prevent future losses and incidents in accordance with SBV’s Policies and Procedures.

Key Performance Areas (KPAs)

Undertakes Business Improvement

  •  Take accountability for operationalizing Lean Management and continuous improvement regionally
  •  Responsible and accountable for value stream mapping and production cell evaluation
  •  Responsible for the development and implementation of operational excellence metrics directly related to the scope of responsibilities, including improving reporting processes.
  •  Collaborates with leadership cross-functionally to ensure effective execution of improvement projects and realization of EBITDA impact
  •  Responsible for maintaining the Lean toolkit: value stream mapping, problem solving, Kaizen, heijunka, fish bone analysis, etc through establishing and supporting organizational structures including steering group/s and working groups regionally
  •  Responsible to provide post implementation reviews of all initiatives operationalized to Senior management
  •  Responsible for successful implementation of strategic projects and embedment of new way of work post project completion.

Assist in managing and reducing Losses

  •  Participate in Loss Forums at Centre Level for own region and participate in root cause analysis and correction.
  •  Create and implement changes to improve current processes and reduce costs
  •  Responsible for maintaining quality control capabilities and quality standards as per SARB requirements and the Quality Division
  •  Compile reports for process monitoring for team meetings
  •  Provide input and maintain the end-to-end process metrics.
  •  Take part in ADHOC projects and benefits
  •  Active participation of plans to reduce SARB and Business losses manuals and standards
  •  Execute SHEQ internal audits reports on findings, follow up on Corrective and Preventative Actions and verify remedial actions taken in line with management.
  •  Provide SHEQ audit report to relevant stakeholders with regards to machine statistics.
  •  Monitor region performance by gathering relevant data and compiling statistical reports and progress with recommendations for improvements to Quality Assurance and HSSE Managers.
  •  Draw a trend analysis of all above mentioned SHEQ assessments.
  •  Provide risk mitigation inputs to prevent further occurrences of the same/similar incidents.
  •  Monitor end-to-end critical Quality Control Points in accordance with SOPs to mitigate risk.
  •  Validate that spot checks with HODs are conducted to ensure quality of services, execution, and third-party consignments
  •  Review the quality of all administrative functions including data quality and escalate where necessary

Undertake Quality compliance process and system management

  •  Lead major OHS and Environmental Incident Investigation to determine route cause
  •  Perform ad-hoc quality assurance inspections within own region with Q&L Officers on processes and on final product and identify deviations from quality standards.
  •  Assist the relevant department where quality checks are not up to standard by providing input into remedial actions and encourage line management to implement actions
  •  Form part of Risk Assessment teams in all centres of your region

Support Implementation of Improvement processes

  •  Supports business with continuity planning by providing direct consultation with the Lean leadership teams regionally
  •  Collaborate with Change Analysts to ensure the element of change management is extensively covered
  •  Coach Centre leaders to lead region under the Lean Operating System using defined tools and methods driving continuous improvement activities and results.
  •  Drive a learning culture that embraces standardized work, information flow, problem solving, strategy deployment and continuous improvement
  •  Provide feedback at team meetings in terms of the regional progress of the implementation of a lean culture

Maintain relevance of policies and procedures documents thereby ensuring accuracy, adequacy, and control points

  •  Implement and ensure control of documents (including Control of records) according to legal compliance, ISO 9001
  •  Conduct gap analysis assessment with Process Owners to ensure that each process is documented and identify processes which are being carried out but no supporting Policy and/or Procedure is in place, and which need to be compiled.
  •  Support the Process owners by obtaining the relevant information and then updating the documentation. This includes follow up steps with regards to Process Owners reviewing the updates and the sign off process.

Monitor Compliance to Regulatory body Requirements

  •  Monitor and control adherence to regulatory compliance for one’s allocated division, providing visibility through reporting.
  •  Support ESG innovations in your region
  •  Visible SHEQ leadership in your region
  •  Consult with Cash Centre management to resolve quality, production, and efficiency problems.
  •  Collaboration with regional SARB Inspectorate for ongoing monitoring of quality.
  •  Conduct and ensure pre-inspections and facilitate SARB audits in collaboration with the SARB stakeholders and management.
  •  Measure product dimensions examine functionality and compare the final product to the specifications. (i.e., SARB test boxes fit/unfit, materials handling, random checks on products and processes)
  •  Provide report to the line manager regarding final product findings.
  •  Provide support to one’s allocated region(s), regarding adherence to regulatory requirements (for example, SARB, etc).
  •  Actively drive both focus and action on the legislation and regulations, to reduce penalties for one’s allocated Region for example: - SARB Penalties - ISO - ATM SLA Penalties - Service Penalties

People Management

  •  Provide leadership to employees within SBV
  •  Creates a conducive environment which translates into productivity and high morale within SBV
  •  Leading the focus on talent to instil value creation for high value contributors
  •  Preside over disciplinary hearings on behalf of SBV in alignment with statutory requirements and the policies & procedures of SBV
  •  Be an advocate for SBV’s Talent Management Process
  •  Adhere to legislative requirements, company policies and procedures in respect of employment Health and safety practices
  •  In relation to continuous improvement partner with Organisational Development to identify and possibly develop applicable training material or interventions that will provide future fit SBV employees.

Provide leadership to employees within the organisation, creating a winning culture and high morale

  •  Lead as an Ambassador and executor of Change
  •  Act as a change management architect in periods of change to ensure continuity to operations
  •  Effectively communicate and embed new processes and procedures as they occur addressing or escalating matters / concerns to the SME’s (subject matter experts) when required
  •  Facilitate the necessary presentations, workshops or forums in order to ensure consistent and accurate communication is given across one’s centre/s

Drive the organisation culture

  •  Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission
  •  Be an advocate for SBV’s Transformation and BBB-EE initiatives to ensure sustainable alignment to the company scorecard
  •  Provide leadership to employees within the organisation, creating a winning culture and high morale
  •  Initiate and lead a culture of performance driven output through shared purpose vision and values

Minimum Requirements: Work Experience


  •  5 years’ experience within the SBV Operations or Support Functions of which:
  •  2 years has been at a supervisory or management level
  •  2 years' experience in managing / leading projects including being a change agent.
  •  Exposure to Quality and SHEQ management activities an advantage


  •  4 Years Lean Implementation / Continuous Improvement experience/ Quality Management for a medium to large nationally based organisation
  •  Strong background in change management required


  •  In depth knowledge of Continuous Improvement tools and Lean tools: (Advantageous)

Minimum Requirements: Education


  •  Grade 12 and meet the min work experience requirement for internal


  •  National Diploma/Bachelor’s degree is required, BS in Mechanical Engineering, Industrial Engineering or a related field is preferred OR
  •  Diploma in Quality Management/ Health and Safety/ Environmental Management or similar: (Advantageous)
  •  Certification in ISO 9001:2015, ISO 14001 and ISO 45001: (Advantageous)

Method of Application

Interested and qualified? Go to SBV Services (Pty) Ltd to apply