Care Coordinator Job in Nigeria

 Health Connect 24x7, the first Nigerian 24x7 Population Health Management provider combines next-generation telemedicine, telemonitoring and home health to provide immediate access to highly trained and experienced doctors and wellness experts via voice/ video calls, live chat as well as on-site doctor visits and clinics for healthy, acute and chronic condition management.

We are recruiting to fill the position below:

Job Title: Care Coordinator

Location: Lagos



Employment Type: Contract

Duties and Responsibilities

  • Obtains client information by answering incoming telephone calls and conducting outbound follow- up calls.
  • Determine the reason of call and provide service accordingly or transfer call to the appropriate person.
  • Update our in-house database.
  • Explain the benefits and advantages of our service to clients and ensure they are fully aware of the process and requirements.
  • Report any problems to the account manager immediately to avoid service interruption and/or roadblocks.
  • Adhere to quality standards and KPI’s.
  • Support team members with other required tasks.
  • May provide pre-approved medical information or literature to customers based on the guidelines of the specific program.
  • Initiates clinical discussions with healthcare professionals per project guidelines
  • Supports patients through their treatment journey
  • Develops and updates content in keeping with client requests and need
  • Performs other duties as assigned.

Requirements

  • Candidates should possess HND / B.Sc Degrees with 2 - 3 years relevant work experience.

Salary
N80,000 - N150,000 Monthly.

Application Closing Date
2nd July, 2024.

Method of Application
Interested and qualified candidates should send their CV to: jobs@healthconnect247.com using the Job Title as the subject of the mail.